Returns & Exchanges

We want you to be completely satisfied with your purchase from Lily Alvee. If for any reason you are not satisfied, we offer a hassle-free return policy within 30 days of your purchase. Please review the following guidelines for returns and exchanges:

1. Initiating a Return: To start the return process, please contact our customer support team at Our dedicated team will guide you through the necessary steps and provide you with a return authorization if applicable.

2. Return Shipping: For returns or exchanges, the cost of the return shipping label will be the customer's responsibility unless the item(s) received were defective, damaged, or incorrect.

3. Refunds and Store Credit: Once we receive and inspect the returned item(s), we will issue a refund to your original payment method. Please note that it may take some time for the refund to be processed and reflected in your account statement.

4. Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving the order. We will gladly replace or refund the item(s) and arrange for return shipping, if applicable.

If you have any further questions or need assistance regarding returns, please don't hesitate to reach out to our customer support team at We are here to ensure your satisfaction and make your return or exchange experience as smooth as possible.